Ruf Gruppe - Ruf Avatech AG | Ruf delivers VisiWeb passenger information system for Arriva Achterhoek in the Netherlands

A first Arriva trainset in the new RRReis-Design (“Varsseveld Arriva 10374 RRRreis” by Rob Dammers CC BY 4.0 via Wikimedia Commons) / cropped)

The Ruf Group is supplying the latest generation of its modular passenger information system VisiWeb® for 33 Stadler GTW trainsets, which are currently undergoing extensive modernization. The trains are operated by the transport company Arriva Netherlands, which successfully secured the concession for the Achterhoek-Rivierenland operating area once again through a public tender. As part of the fleet upgrade – and a first in the railway sector – the Ruf Group’s cloud-based video surveillance solution VisiWeb® Video Surveillance as a Service is being deployed.

On December 14, 2025, Arriva will launch public bus and train services under the newly introduced RRReis brand. As part of the new concession, Arriva plans to modernize its existing fleet of diesel-electric multiple units. The RRReis renovation program aims to improve both operational efficiency and passenger comfort significantly.

Technical and visual refit
A total of 33 Stadler GTW trainsets will be upgraded in stages, both technically and visually, over the course of two years. The trains will feature a fresh, colorful RRReis design inside and out, along with a modernized interior. A central highlight of the refit is the integration of the latest generation of Ruf’s modular passenger information system VisiWeb.

Visual passenger information
The VisiWeb system includes exterior LED front and side displays to inform passengers of the line number and destination. Inside the passenger compartments, ceiling modules with integrated dual TFT monitors are installed. One monitor displays the route in a string-of-pearls format, while the other provides information on the next available connections before arriving at a station. Both screen layouts have been redesigned in the new RRReis look.

Audio information and communication
The VisiWeb audio system automatically announces the line number, destination, current station, and next station inside the passenger compartments. Announcements from the control center are also broadcast. In addition, each train is equipped with modern emergency intercoms compliant with the TSI PRM standard, allowing passengers to establish voice contact with the driver at any time.

Video surveillance inside and outside
To cover even more areas of the interior without blind spots, the number of onboard video surveillance cameras is being increased. This not only enables more detailed recordings but also enhances passengers’ sense of security. Exterior cameras are also installed – serving as digital rear-view mirrors for train staff and monitoring the platform to ensure safe boarding and alighting.

VisiWeb Video Surveillance as a Service
For the first time, the cloud-based video surveillance solution “VisiWeb Video Surveillance as a Service” is being implemented. By intelligently combining edge computing in the train with cloud-based video management, a powerful and scalable solution is created that sets new standards for video surveillance in rail transport.

By winning another contract in the Netherlands – following the successful completion of the Arriva Limburg project – the Ruf Group strengthens its position as a leading provider of intelligent passenger information systems in the European market and underscores its innovative strength with the introduction of VisiWeb Video Surveillance as a Service.