Ruf Avatech Support

Request support



 Yes No

 Mr. Ms.









To enable us to provide reliable and speedy support, please note the following:

  • Precise description of the problem so it can be fully understood.
  • Exact error messages from the software or operating system.
  • If necessary, description of hardware.
  • Serial numbers, information about operating systems (users, administrators, servers), build no.

Conditions of support

How can we help? To ensure a rapid response, please use our contact form and provide as much information as possible. Once your request has been received, the person responsible will contact you as quickly as possible.

If you haven't taken out a maintenance contract or if the service is not included in your maintenance agreement, the support is invoiced according to cost. The hourly rate is CHF 232 and our minimum charge is 1 hour.

E-Mail: servicedesk-ra@ruf.ch

Thank you for your confidence in our company – we look forward to providing a good service.

 

Online support – Rocket U2 products

Customers of U2 products can use our support portal at http://support.avatech.ch.

Online support by Ruf Avatech

If you have agreed on online support with our support department, please first download the application directly from teamviewer site by klicking on the appropriate button below and run it only then.

TeamViewer – die Software für den Zugriff auf PCs über das Internet
TeamViewer for Windows
TeamViewer – die Software für den Zugriff auf PCs über das Internet
TeamViewer for Mac OS